Primary Water Group achieves ISO 14001 (Environmental Management) Accreditation.

Primary Water Group is delighted to announce that in October 2017, following an audit and inspection by Approachable Certification Ltd – we have been successfully accredited with the ISO 14001:2015 status for our Environmental Management System. The Group has undertaken a number of initiatives in recent years to minimise its business operations’ impact on the environment, including the introduction of the patented Multimaster plant and process system which alleviates concerns about using large volumes of fresh water to flush systems, which in turn creates large volumes of effluent. The Multimaster system uses <10% of water resources and also reduces the overall chemical requirement for the project, thereby reducing client costs and more importantly demonstrating a commitment to preserving our natural resources.

Many other processes and policies have been introduced to manage site waste, electricity and other energy resources, the recycling of paper, cardboard and plastic and the introduction of low emission company vehicles.

Commenting on the accreditation today Glyn Jones, Managing Director of The Primary Water Group said . . . “It is becoming increasingly important for companies to show they operate in an environmentally responsible manner. The inward investment we have made and hard work by all of our staff­ in developing and implementing our plant & processes, policies, procedures and working practices to reduce our environmental impact have been very e­ffective and successful. We are therefore delighted to receive the ISO 14001 accreditation which demonstrates our commitment to the spirit of sustainability. We will continue to improve our environmental procedures in order to reduce our impact on the environment for generations to come.”



Client Satisfaction Survey

We have recently surveyed clients as part of our continuing drive to improve our quality and client experience and were very pleased with the results. When asked to score the quality of our work out of 5 we averaged a score of 4.2 which indicates to us that our clients consider our work to be of a high standard. Our work scheduling also scored a very desirable 4.1 out of five which is something we are keen to keep improving as we appreciate that flexibility is vital to productive relationships with our clients. The question of clients initial contact with Primary Water Group scored our highest mark of 4.5 out of 5 which is recognition of the way our team handle clients from the first contact.

Positive comments included:

“All work was completed on time in a professional way”

“Customer service and site works both excellent”

“Very flexible, timely and efficient”

“I was kept in contact with the engineer on site daily. He was very helpful and pleasant to deal with. He was very knowledgeable about the job and explained things clearly to me “

Our continuing commitment to improvement as a ISO9001 Certified company means that we ensure all our clients are surveyed on a regular basis keeping our quality standards high. If you would like to discuss how we could work together please call 0161 775 0835 or email


LegionnairesAre you protected?

A University Trust Hospital has recently been accused of failing to ensure its patients and visitors were protected from the risk of legionella bacteria – which causes legionnaires’ disease (a potentially fatal form of pneumonia).

The HSE states that all employers and persons in charge of premises have a duty to understand and manage legionella risks.

Primary Water Group offer Legionella Risk Assessments based on The Control of Legionella Bacteria in Water Systems Approved Codes of Practice and Guidance Notes (L8) to assist engineers and facility managers in reducing conditions that may cause legionnaires disease, including:

  • Site survey followed up with a comprehensive, concise and easy reference report highlighting risk areas and remedial actions required
  • Recording of site management structures to ensure correct maintenance hygiene programmes and record keeping can be implemented
  • A schematic representation of systems
  • Ongoing water hygiene monitoring service to assess changing water condition
Call the experts on 0161 775 0835 or email: to discuss how we can help you stay protected.